Manage Reservations

Reservation Search
The Reservations Search page is one of the most important and highly used areas of the Bookeasy Staff Console, providing multiple ways to locate, fi...
Wed, 16 May, 2018 at 10:08 AM
Flagging Bookings for Follow Up
Automatic email notifications for expired follow up flags are now active! View the below slide deck to learn how it works. There are multiple scenarios ...
Mon, 23 Apr, 2018 at 7:34 AM
Reservations Email History Search
Please note: Email History search data is only available for emails sent on or after April 1st 2017. View the below slide deck to learn how it works. Bo...
Mon, 23 Apr, 2018 at 7:38 AM
Adding Customer Booking Notes
Booking notes can be added per customer, the notes in red will display on emails generated to the customer and include the notes that the customer enters du...
Mon, 23 Apr, 2018 at 7:46 AM
Adding Internal Guest Notes
Bookeasy contains an internal guest note field, this is only visible when viewing the reservation from within the Bookeasy staff console. By default the int...
Mon, 23 Apr, 2018 at 7:48 AM
How to make a Quote
How to make a quotation More Information   For a detailed step-by-step process, please refer to the webinar 'Referral, Reserved Bookings and Quote...
Mon, 23 Apr, 2018 at 9:26 AM
How to make a Reserved (Unconfirmed) Booking
How to make a Reserved (Unconfirmed) Booking More Information   For a detailed step-by-step process, please refer to the webinar 'Referral, Reserv...
Mon, 23 Apr, 2018 at 9:28 AM
How to Cancel a Booking
How to cancel a booking, where cancellation fees are enforced by the Booking Centre and/or Operator(s) More Information   For a detailed step-by-step ...
Thu, 4 Oct, 2018 at 11:27 AM
How to add a gateway payment internally
This guide will show you how to make an internal gateway payment from inside the Bookeasy staff console. Quick links in this article: Make a payment  Spli...
Wed, 5 Sep, 2018 at 11:31 AM
How to allocate payments for cancelled bookings
With all payments in Bookeasy, they now need to be allocated to a booking in order for the booking to be picked up on an operator return or for you to be ab...
Thu, 4 Oct, 2018 at 11:27 AM