How to cancel a booking, where cancellation fees are enforced by the Booking Centre and/or Operator(s)
More Information
For a detailed step-by-step process, please refer to the webinar 'Cancelling Bookings'.
PROCESS SUMMARY
Scenario - Thomas Hardey wishes to cancel a booking which has been paid in full.
Step 1: Clarify/Confirm the Cancellation Policies with the client
It is advisable to contact the operator is circumstances warrant it. The operator MAY choose to waiver the cancellation fees. If this occurs, ensure booking notes are entered for accountability purposes
Step 2: Process the Booking Centre Cancellation Fee
The Booking Centre Cancellation Fee is retained by the centre to cover the costs of cancellations
Step 3: Process the Operator Cancellation Fee(s)
The Operator(s) will receive cancellation fees as part of the normal operator returns functionality. To process an operator cancellation fee payments must be allocated to the booking you are trying to pay out a cancellation for. If this step is not followed a message will display. For steps on how to allocate a payment, please view the available help document here
Step 4: Cancel the Booking(s)
When the bookings are cancelled, both the operator and client will receive email notifications
Step 5: Physically refund the client
Login to your payment gateway to physically transfer monies to the client
Step 6: Apply the refund(s) to the itinerary
Once the refund has been processed by your accounts department, the refund needs to be placed in the itinerary
Operator Returns will automatically take into account Operator Cancellation Fees.
Refer to Finance Webinars for more information.
For a detailed step-by-step process, please refer to the webinar 'Cancelling Bookings'.